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Tenant FAQ: Stay, Payments, and Support
These answers are for tenants living in a Rentrica-managed property. Find quick help on onboarding, rent invoices, maintenance requests, security deposit, and move-out process.
How do I complete onboarding after booking my room?
After your room is assigned, you will receive app access to complete your profile, upload KYC documents, and review your agreement. Once verification is complete, you can move in and start using all tenant features from your dashboard.
Where can I see my monthly rent invoice?
Your invoice appears in the app every billing cycle with a clear breakup of rent, utility charges, and any adjustments. You can also view previous invoices and payment receipts anytime from your billing history.
How can I pay rent and check payment status?
You can pay directly from the app using the available payment options. Once payment is successful, the status updates automatically and a receipt is generated for your records.
What should I do if I have a maintenance issue?
Raise a maintenance ticket from the app with issue details and photos if needed. You can track status updates from submitted to resolved, and the assigned team will keep you informed through the same ticket thread.
How is my security deposit handled?
Your deposit amount and terms are shown in your agreement. At move-out, final settlement is processed after checks for pending dues or approved deductions, and the remaining amount is refunded as per policy timelines.
How do notice period and move-out work?
Submit your move-out request in advance as defined in your agreement. The team will schedule room handover, complete final billing, and share your settlement summary so the exit process stays transparent.